PROFESSIONAL SUMMARY
Consummate, thorough, and reliable Microsoft Certified Professional, offering advanced skills in proficient deployment, configuration, maintenance, and monitoring of active network equipment. Specializing in wholesale and retail environment; with demonstrated expertise in maintaining overall network integrity, security, server deployment, and connectivity. Keen and skillful troubleshooter, with innate ability to manage multiple tasks, build teams, foster teamwork, and determine cost-efficient solutions to procedural issues and complex IT needs.
AREAS OF EXPERTISE
• System Architecture and Network Design
• Software Installation and Upgrades
• Budget Management
• Network Security and Upgrades
• Project Management
• Installation and Migration
• Requirements Gathering
• Vendor Relations
• Documentation
• Team Management
TECHNICAL PROFICIENCY
Server/Network Administration
Training
Ecommerce site creation
Microsoft Server 2000/2003/2008
Baramundi Management Suite
Citrix XenServer
Active Directory
Windows 98/2000/XP/Vista/7/8
Crystal Reports
Sage Software Sage 100 ERP, Sage 500 ERP
Microsoft Office 2010 (Word, Excel, Access, and Outlook)
Adobe Acrobat X Pro
PROFESSIONAL EXPERIENCE
Systems Administrator - Eckert & Ziegler BEBIG, Inc - Oxford, Ct - April 2014 - Present
- Supplies end user support and oversees concerns related to Crystal Reports, Sage 500 ERP, Office 2010, endpoint security and data analysis.
- Phone system administration and maintenance
- Supports NY & CT offices for data, voice & video services
- Assists Berlin IT with remote support for US field personnel
Systems Administrator - Biocompatibles, Inc. - Oxford, Ct - 2011 - March 2014
- Supplying end user support and oversees concerns related to Crystal Reports, MAS 500, Office 2010, end point security and data analysis.
- Developed integration plan for new customer expansion into MAS 500 for LC Bead distribution project.
- Designed a data collection plan for the Porzio AggregateSpendID, a process of capturing, evaluating and reporting healthcare provider interactions required by the Physicians Payment Sunshine Act ("Sunshine Act").
- Integrating sales history data transfer from MAS 500 to Veeva CRM.
- Assiisted with the design of the new Biocompatibles product labels with the Director of Quality & Regulatory Affairs.
Ensure system security through regular backup maintenance
Manage and maintain Citrix Systems to broaden system connectivity and response time
Administer and maintain MAS 200 support and maintenance
Conduct training on MAS 200, Office 2010, and XP Pro/Windows 7 in support of staff’s technical development
Ramped up sales by 25% through maximization of functions of Ecommerce Webmaster
Improved business data analysis procedures through effective design of Crystal Reports
Technical Services - Computer Management Services — Westbrook, CT ▪ 2001–2008
Provided help desk support and managed issues associated with MAS 90/200, Office, Windows, and networks
Determined user needs and requirements to perform appropriate software installations and configurations, including MAS 200/90 software; along with performing Beta testing for MAS 90/200/500
Maintained network reliability and streamlined data conversions, including MAS 200 ERP, ODBC, SQL, and Access
Improved customer service through efficient server configuration; as well as by provided consulting and training on MAS 200, workstations, and servers
System Operator 1997–2000
Maintained IBM AS/400 and performed software upgrades; as well as Y2K modifications
Handled several queries and maintained organization of job schedules
Purchasing Agent 1991–1997
Managed purchasing transactions for more than 100 product lines
Acquired competitive advantage in prices through effective negotiations
Controlled inventory and participated in yearly catalog productions
PROFESSIONAL TRAINING
New Horizons Learning Center:
Installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition
Implementing and administering Microsoft Windows 2000 Network Infrastructure
Installing, configuring, and administering Microsoft Windows 2000 Server
Metrix Learning - Skillsoft
Managing Exchange Server 2007
EDUCATION AND CREDENTIALS
PROGRAM IN COMMUNICATIONS
Monmouth College—Monmouth, IL
CERTIFICATE PROGRAM IN MICROCOMPUTING
Lehman College, The City University of New York—Bronx, NY
Microsoft Certified IT Professional (MCITP) - 2013
Microsoft Certified Technology Specialist (MCTS) - 2013
Microsoft Certified Solutions Associate: Windows 7 (MCSA) - 2013
ACTIVITIES
Crimson Masque, Monmouth College—Monmouth, IL
Board Member, Lighting Designer, Actor, Meeting House Players—Chester, CT
Charter Member, National Museum of Women in the Arts—Washington, DC
Charter Member, The Statue of Liberty- Ellis Island Foundation—New York, NY
Blood Donor, American Red Cross